Returns & Exchanges:
What is your return policy?
- You may return most new items within 14 days of delivery for an exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
How do I initiate a return or exchange?
- Please initiate the return process by messaging us via the "Contact Us" section
Is there a warranty on your products?
- We are offering a 1 months warranty on all of our products. This goes for any Jewelry that has defects or tarnishes within this interval of time
Shipping
How is shipping calculated?
- Upon placing an order, a flat shipping and delivery rate of $5 CAD is applied. Although we are looking forward to offer a free shipping solution in the future :)
How long does shipping take?
- Shipping typically takes around 3-4 business days in Canada and 6 business days or less in the United States, depending on your location
Do you ship internationally?
- Currently, we only ship within Canada and the United States. However, we're excited to expand our shipping internationally in the future
Can I track my order?
- We are not offering any tracking due to the cost, to provide a more affordable service. However, please note that orders typically arrive within 7 business days
Materials Used:
What materials are your jewelry pieces made of?
- Materials used vary depending on the product, but always look at the description of the product in question to see the material used and their features
What makes 925 sterling silver special?
- It is a luxury material for sensitive skin. It reduces the risks of allergic reactions tremendously to give you that comfortable feeling. It is also a material that provides lustrous appearance and complements various gemstones, including cubic zirconia. Authentic 925 silver pieces are stamped with a "925" mark, serving as a guarantee of its purity and quality
Product Information:
How can I make my jewelry last longer?
- Remove your jewelry when taking a shower, a bath or swimming
- Clean it with a soft cloth after each use to remove any oil or chemicals
- Avoid putting perfume, hair spray or any other chemicals on your jewelry
- Store each piece separately in a box or pouch to prevent scratches and tangling
Do you restock sold-out items?
- Yes we restock sold-out jewelry but it will take around 30 days or less depending on the demand of the item in particular
Can I wear my jewelry in water?
- Although our jewelry is waterproof, we do not recommend that silver jewelry be exposed to corrosive liquids. As this can accelerate the oxidation of the plating layer, shortening the product's lifespan
Can I wear my jewelry every day?
- Yes, you can wear your jewelry daily. Bur for extended longevity, rotate between pieces
What makes cubic zirconia a good alternative to diamonds?
- Cubic zirconia possesses excellent brilliance and clarity, closely resembling the sparkle of a diamond
- While not as hard as diamonds, cubic zirconia is a durable material, making it suitable for everyday wear in jewelry
- It is also significantly more affordable than diamonds
Customer Service:
How can I contact customer service?
- You can contact the customer service by accessing to the page "Contact Us" or on our Instagram page @ElysiasJewelry
Do you offer customization or personalized orders?
- Not for the moment, but in the future we will. We want to offer the best customer experience!
Are there any upcoming promotions or events?
- Yes for the launch of Elysia's Jewelry there will be a giveaway on the Instagram Page ;) and stay tuned for even more surprises at @ElysiasJewelry
For collaboration inquiry message us on Instagram at @ElysiasJewelry
Our mission
Our collection isn't just about adornment; it's a spotlight for the woman who wants to shine. Each piece features dazzling cubic zirconia, designed not just to catch eyes but to tell stories, symbolizing moments and memories close to your heart.
Beyond beautiful jewelry, we're committed to making your experience unforgettable. Join our Instagram community for exciting giveaways. We value transparency and honesty, and our commitment extends to assisting you with any concerns or issues.